Delivery Area

Products from our site can be shipped to numerous countries, including the US, Canada, and Australia. Please be aware that shipping to Iceland incurs an additional cost of at least $80 due to the intricate weather conditions and slower shipping times. If your shipping address is in Iceland, kindly reach out to us via email at [email protected] before placing your order. Unfortunately, due to ongoing events, we regret to inform you that we are currently unable to ship to Ukraine. We apologize for any inconvenience this may cause and sincerely appreciate your understanding.

Free Shipping Policy

• For most countries like the USA, Canada, and Australia, shipping is on us—absolutely free!
• However, shipping to Iceland incurs an additional fee of at least $80.
• Have questions or need shipping to other countries? Feel free to reach out to us at [email protected] for any inquiries.
• Need speedy delivery? We also provide international express shipping at an extra charge for those seeking quicker service. Contact us at [email protected] if you require this option.

The Shipping Process (in Working Days) Is as Follows:

• Delivery Timeline = Processing Time (Order Preparation) + Shipping Duration
• Order Preparation:

Upon receiving your order details, we initiate the order processing:

The order preparation phase may take 2-10 business days. Customized lamps may require additional preparation time. Once your order is shipped, a comprehensive shipping information email, comprising the tracking number and inquiry website, will be dispatched.

(1) Inventory Verification.

(2) Validation for any customized items in your order.

(3) Reviewing your shipping address.

(4) Reconfirmation of eligibility as per our Shipping Policy.

(5) Upon readiness, your order is dispatched from our warehouse.

Kindly ensure providing a comprehensive shipping address (including Street Number) to avoid potential delays in shipment. In case of missing details, our customer service team will reach out to you for necessary information, potentially affecting the shipment schedule.

Upon shipping your order, an email notification containing the tracking number and tracking website link will be sent to you.

Shipping Methods:

• Free Shipping:
• Carrier: EMS
• Cost: Free
• Processing Time: 2-10 working days
• Shipping Duration: 2-5 weeks (For most countries like US, Canada, Australia)

Kindly note: The details provided are for general guidance. Shipping duration may vary across regions within the same country. We strive for continual service enhancement and endeavor to collaborate with more superior carriers for improved services.

Delivery Time

The delivery timeframe we provide is an approximation primarily reliant on the shipping duration.

Our website reflects stock levels sourced from our warehouse or the manufacturers', subject to rapid changes. Despite being labeled "In stock" on our site, it may not accurately represent the actual availability as items can be sold out by the time of order placement.

We strongly advise against scheduling an electrician based on our stock levels and estimated delivery times. It's prudent to schedule the electrician only upon item arrival to avoid any inconvenience.

Tariff

There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties is 0-$20 per piece.

If you are not sure about it, please contact us at [email protected]

Compensation for Late Delivery

If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.

Q&A

How soon can I get my order?

• You can check the date you placed your order and refer to the relevant shipping time information.
• You can also track your order. For details, please see “How to track my order?”.
• Generally, your order will be delivered within two months (depending on your shipping address and the product you take). If not, contact our customer service team at [email protected] for updates.

How to track my order?

• You will receive an e-mail containing a tracking number once your order shipped.
• You can also contact our customer service team [email protected] for the latest logistics information.

Do you ship to my country?

We ship to most countries such as US, Canada, Australia. If you are not sure whether we ship to your country, contact us at [email protected]

Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.

Will I be responsible for customs duties? If so, how much do they cost?

• Tariffs are likely to apply when the maximum side length of a parcel exceeds 60cm, usually at a rate of approximately 5%.
• Should tariffs be incurred, we'll cover 20% of this charge.
• Generally, customs duties amount to $0-$20 per piece in most cases.